Galldon Real Estate - Maintenance

Online

To submit your request, use our online maintenance chat. Just click HERE or the chat icon located at the bottom right corner of this page and choose 'Log Maintenance Request.'

Email / Phone

Send details to:
Email - maintenance@bricksandagent.com
SMS - 0480 019 119
Call our voice service - (02) 72018303

Track Maintenance Request

To follow up on the status of your reported maintenance, simply click HERE or the chat icon at the bottom right corner of this page and choose 'Track my Issue.'

Urgent Maintenance Procedures

You can reach our office at (03) 9670 3330 during business hours from 9am to 5pm, Monday through Friday. If you encounter an emergency issue outside of these hours please submit your maintenance request in writing using the methods mentioned above, including as much detail as possible including photos and video..

If you have an urgent repair that can't wait until the next business day, you'll find the contact details for our trusted after-hours tradespeople below. We've also provided a list of common maintenance troubleshooting tips for your convenience. Please note that our after-hours service is intended for emergency maintenance issues only. If you request services that are not classified as urgent, you will be responsible for the cost.

Urgent repairs cover the following scenarios:

- A burst pipe

- A blocked or broken toilet system (if there's only one toilet in the home)

- A serious roof leak

- A gas leak

- A dangerous electrical fault

- The failure of an essential service, such as heating, hot water system, or air conditioning

- The failure of gas, electricity, or water supply

- A fault in a safety-related device.

Water Meter Leaks

Should you notice a leak on the water meter at the front of the property, please contact your supplier check your latest invoice for contact details.

Gas Meter Leaks

If you smell gas on your property or on the street up to and including the meter, please call your supplier or Gas Leaks and Emergency Services please check your latest invoice for contact details.

Flood Response

Flood Response: 24/7 Emergency Flood Restoration Services ....1300 819 396

Maintenance troubleshooting

Heater not working?

Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.

Toilet running?

Turn off taps at the wall.

Burst pipes / Badly leaking tap or running tap?

Switch water off at the mains which is usually located outside at the front of the property.

Issues with remote garage door?

Change Battery in Remote Control. Check the tracks are clean and that there are no obstructions. Check that it hasn't been switched to manual, via the red cord.

Power outage?

Check your safety switch is in the on position and that there are no known outages in the area. Check contact details on you latest utilities invoice .

Try unplugging everything to make sure a faulty appliance has not tripped your safety switch. check contact details on you latest utilities invoice

No hot water?

If Gas -Make sure your pilot light is lit. Check that the gas meter is on the on position. Check other gas appliances to confirm if there is a gas supply issue to the property. E.g.. Gas stove and heater. If there is no gas to property, call your supplier.

If Electric HWS- Check your mains HWS switch is in the on position.

Smell gas around meter?

If you smell gas on your property or on the street up to and including the meter, please call your supplier check contact details on you latest utilities invoice to report the gas leak.